Good Afternoon,

Let me try to explain this in writing as well as provide some documents for your customer.

When a transaction is processed EVR issues a temporary plate. A request is sent electronically to the RMV (special plate dept) they then pull a plate from the warehouse and send it to the customer via USPS. The RMV Special plate Dept. is supposed to pull a plate that for example ended with the number 0 but instead say pulled a pulled a plate ending in the number 2 (see attached RMV chart) that would give the customer a less than full 2-year registration. The RMV owes the customer $20 refund (based on the chart). Because there is nothing you as the agent or I as the service provider can do about the RMV doing this my hands are tied. I can provide the document for the customer to apply for the money he is owed. I am attaching the Prorate chart and aa copy of the transaction receipt which the customer will need when applying for the rebate.

To understand the prorate chart the top row is the month the transaction was processed for this example November the column on the left is the last digit of the plate number which also is the month of expiration.